Refund Policies
There are always questions related to entry fees and refund policies. Our goal is to make as clear as possible what our policies are and why. As always, if you have questions, please contact us by e-mail ([email protected]) so we can forward it to the appropriate person.
We now offer the option to buy insurance through RegShield, a product of FanShield.
You can insure your entry and get a full refund of your entry fee and extra fees, minus tax and add-ons. The cost will vary based on the entry fee amount but is generally 8.1% of entries $50 and over.
Please note that USA Triathlon (USAT) collects the one-day memberships directly, which has been $15 but will be changing for 2024. If you would like this amount refunded, you will need to contact USAT directly with your request at [email protected]. This does not apply to running races or virtual entries.
You cannot add insurance after the fact. You can only insure your entry when you first register.
Uninsured Entry Policy
There are no refunds given for standard uninsured entries under any circumstances.
Deferrals are not offered but may be granted under certain exceptional circumstances (e.g. pregnancy, military duty, death of a loved one) at the discretion of Event Management. Deferral requests must be submitted in writing to [email protected] no less than 30 days in advance of an event. Any deferral granted may require the athlete to pay an administrative fees when they apply the deferred entry the following year. There is generally a time limit on when a deferred entry, often offered in the form of a coupon, can be used.
Why do we have this policy? As event organizers, we have to take on substantial financial risk each year by paying large deposits on venues, police, t-shirts, vendors, and paying our staff to plan for the events among other expenses. We forecast up to eight months in advance and take on expenses based on our projected numbers. Offering refunds on the base entry fee puts the entire event at risk, since we have no way of truly knowing how many people may drop out, after we have committed to large costs. It also creates substantial administrative work at times when we are focused on race prep. We are participants ourselves, so we understand the frustration around losing an entry fee if plans change. However, we would not be able to put on a high quality race if we had the uncertainty of refunds affecting our decision-making.
That being said, we also recognize the value of peace-of-mind that comes with the ability to insure an entry and receive a refund. Therefore, we have created an option for athletes that want to lock in a bib number, but also want flexibility if they can’t race. Basically, by paying an additional fee, you are insuring your entry fee. Obviously, this is not something that everyone wants or needs, but we are offering the option to those who see flexibility as a priority.
The vast majority of endurance events do not offer any refunds at all, under any circumstances (especially the ones with high entry fees). We think it makes more sense to give you the option to decide what you want.
Entry Refund Insurance
Insurance offering a refund on your entry is offered by RegShield, a FanShield product. RegShield by FanShield is a third party companies offering insurance for our events. All claims are made through RegShield, here:
https://requestmyrefund.com/regshield/refund (enter your email and start the process)
By purchasing the insurance for your entry, you are entitled to 100% of your base entry fee for 20 covered reasons including accident or illness (doctors note may be required), travel interruptions, family emergencies, layoffs, jury duty, work travel conflicts, military responsibilities, relocation for work reasons or layoff, your home becomes uninhabitable and more. Coverage varies by your state of residence, the race location and applicable laws. You can view those reasons, here: https://help.requestmyrefund.com/general/
For a full policy document, visit the link provided during registration which will have the full terms and conditions of the insurance policy for your registration.
The insurance does not cover cancellation of the event.
For more information on RegShield, please visit: https://help.runsignup.com/support/solutions/articles/17000133083-what-is-protecht-regshield-
Other Policies
There are no transfers permitted with any entry. This is for liability reasons and is strictly prohibited. If you have a special situation that you would like us to consider, please e-mail [email protected].
There is NO rain date, We Go Rain or Shine. In the case of foul weather or inclement conditions, Acts of God, or other reasons the race cannot be executed as planned, management reserves the right to cancel, postpone, reschedule, switch to virtual for all participants, alter, modify the race / course, remove one or more of the legs (swim, bike, or run), or cancel the race altogether. We do everything in our power to prevent changes to the published racecourse and schedule; however, there are many factors and stakeholders involved. In the case of a change or cancellation due to factors beyond our control, we are unable to offer any refunds for any entry, regardless of what type it is.
Other Policies
There are no transfers permitted with any entry. This is for liability reasons and is strictly prohibited. If you have a special situation that you would like us to consider, please e-mail [email protected].
There is NO rain date, We Go Rain or Shine. In the case of foul weather or inclement conditions, Acts of God, or other reasons the race cannot be executed as planned, management reserves the right to cancel, postpone, reschedule, switch to virtual for all participants, alter, modify the race / course, remove one or more of the legs (swim, bike, or run), or cancel the race altogether. We do everything in our power to prevent changes to the published race course and schedule; however, there are many factors and stakeholders involved. In the case of a change or cancellation due to factors beyond our control, we are unable to offer any refunds for any entry, regardless of what type it is.